Terms of service

Last updated: 17 July 2026

These Terms of Service apply to the use of facundoaguirre.com and to purchases made through this website, trading as Fasu.

Seller information

This website is operated by:

Facundo Aguirre
Independent artist / sole trader
Trading as Fasu
Business number: 1012.161.643
VAT number: BE1012161643
Rue Gustave Defnet 20 Box 2
1060 Saint-Gilles
Belgium

Contact: hello@facundoaguirre.com

The terms “Fasu”, “we”, “us” and “our” refer to Facundo Aguirre, operating this online store.

This store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By visiting this website, using the store or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.

If you do not agree with these Terms, you should not use this website or place an order.

1. Scope of these Terms

These Terms apply to all visitors, customers and users of this website.

If you purchase a product from us, you are also subject to our Shipping Policy and Returns & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights you may have under Belgian, EU or other applicable consumer protection laws.

2. Products

We sell fine art prints and related artistic products.

Unless otherwise stated on the product page, our prints are:

  • printed on paper;
  • available in selected formats such as A5, A4 and A3;
  • open edition, unless clearly described as limited edition;
  • hand-signed, unless otherwise stated;
  • unframed;
  • shipped with a certificate, where stated on the product page.

Product images, mockups and lifestyle photographs are provided for illustrative purposes. Colours, paper tone, texture, scale, signature placement and visual appearance may vary slightly due to screen settings, photography, production process or the hand-finished nature of the product.

Frames, props, decorative items or accessories shown in product images are not included unless expressly stated on the product page.

3. Personal use and copyright

Purchasing a print gives you ownership of the physical item only.

It does not transfer copyright, reproduction rights, licensing rights, merchandising rights, publication rights or any other intellectual property rights in the artwork.

Prints purchased through this website are sold for personal use, gifting or private display.

You may not, without prior written permission:

  • copy, scan, reproduce or photograph the artwork for commercial use;
  • sell reproductions of the artwork;
  • modify or create derivative works from the artwork;
  • use the artwork on merchandise;
  • use the artwork in advertising or branding;
  • publish or distribute the artwork commercially;
  • mint the artwork as an NFT or similar digital asset;
  • use the artwork or website content for AI training, dataset creation or automated scraping;
  • use the artwork in any way that infringes intellectual property rights.

All artworks, illustrations, drawings, images, logos, product photos, texts and visual elements displayed on this website are protected by copyright and other intellectual property rights.

4. Orders

When you place an order, you agree to provide complete, accurate and current information, including your name, email address, billing information and shipping address.

Before submitting your order, you have the opportunity to review the order details, including the product, quantity, price, shipping method and delivery address.

After placing an order, you will receive an order confirmation by email. This confirmation acknowledges receipt of your order.

We reserve the right to refuse, cancel or limit an order if:

  • the product is unavailable;
  • payment is not authorised;
  • there is an obvious pricing, product or shipping error;
  • the shipping address is incomplete, incorrect or impossible to serve;
  • the order appears fraudulent, abusive or unlawful;
  • we are legally unable to fulfil the order;
  • the destination is not currently served by our shipping configuration.

If an order is cancelled after payment, we will refund the amount paid, unless otherwise permitted by law.

Please review your order carefully before submitting it. If you need to correct an error after placing an order, contact us as soon as possible at hello@facundoaguirre.com.

5. Drops, pre-orders and special releases

Some products may occasionally be offered as limited drops, pre-orders or special releases.

When a product is sold as a pre-order or special release, the estimated preparation and shipping dates will be stated on the product page or communicated during the launch.

Pre-order and drop dates are estimates and may vary due to production, packaging, availability of materials, workload, carrier issues or other circumstances outside our control.

If there is a significant delay, we will contact you by email.

Unless otherwise stated or unless a legal exception applies, your legal right of withdrawal applies to standard pre-order products in the same way as to other standard products.

6. Prices

Prices are displayed in the currency shown at checkout.

For customers in the European Union, prices may include applicable VAT where required.

For orders outside the EU, product prices and shipping rates do not include local duties, import taxes or handling fees unless expressly stated at checkout.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

If an obvious pricing error occurs, we reserve the right to correct the error and, if necessary, cancel and refund the order.

7. Payment

Payment is due at the time of order.

Available payment methods are displayed at checkout.

Payments may be processed by third-party payment providers such as Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay or other providers available at checkout.

We do not store full credit card details.

By placing an order, you confirm that you are authorised to use the selected payment method.

8. Shipping

Orders are prepared and shipped from Belgium.

Shipping options, costs and estimated delivery times are displayed at checkout.

For selected countries, free pickup point delivery may be available. If you choose this option, we may contact you after your order to confirm the most convenient pickup point before shipping.

Home delivery may be available as a paid option in selected countries.

Delivery times are estimates and start after the order has been prepared and handed over to the carrier.

Delivery times may vary due to customs checks, carrier delays, local postal services, public holidays, weather conditions, strikes or other circumstances outside our control.

For full details, please read our Shipping Policy.

9. Delivery and risk

For consumer purchases, the risk of loss or damage passes to you when you, or a person designated by you other than the carrier, physically receive the goods.

If you choose pickup point delivery, the order is considered delivered when it is collected from the pickup point by you or by a person authorised by you.

If you arrange your own carrier independently and this option was not offered by us, risk may pass according to applicable law when the goods are handed over to that carrier.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, at hello@facundoaguirre.com and include photos of the packaging, shipping label and product.

The 48-hour request for shipping damage does not limit your statutory rights or the legal guarantee of conformity.

10. Customs, duties and import taxes

For orders outside the EU, including the United States, local duties, import taxes or handling fees may apply upon delivery.

These charges are not included in our shipping rates and are the responsibility of the recipient, unless expressly stated otherwise at checkout.

We are not responsible for customs delays, import procedures or local charges applied by the destination country.

The value declared for customs purposes will reflect the actual purchase price of the product.

11. Incorrect or incomplete address and uncollected parcels

You are responsible for providing a complete and accurate shipping address and contact details.

If an order is returned to us because the address was incorrect, incomplete, refused, undeliverable or because the parcel was not collected from a pickup point in time, we may ask you to pay the cost of reshipping the order.

If the order cannot be resent, we may refund the product price after deducting non-recoverable shipping or return costs, where permitted by law.

12. Returns and right of withdrawal

If you are a consumer purchasing online, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, unless a legal exception applies.

To exercise your right of withdrawal, you must inform us clearly by email before the end of the 14-day period.

For full return instructions, conditions and refund rules, please read our Returns & Refund Policy.

For returns due to a change of mind, the customer is responsible for return shipping costs.

If the return falls under the legal right of withdrawal, we refund the product price and the least expensive standard delivery cost offered at checkout, excluding any extra cost for express, tracked, courier, premium or upgraded shipping options.

13. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, at: hello@facundoaguirre.com

Please include:

  • your order number;
  • photos of the outer packaging;
  • photos of the inner packaging;
  • photos of the shipping label;
  • photos of the damaged, defective or incorrect item.

This helps us assess the issue and, where possible, open a claim with the carrier.

If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund, price reduction or another remedy depending on the situation and applicable law.

The 48-hour request for shipping damage does not limit your statutory rights or the legal guarantee of conformity.

14. Legal guarantee of conformity

Nothing in these Terms limits your statutory consumer rights.

If you are a consumer, you benefit from the legal guarantee of conformity applicable to consumer goods under Belgian and EU law.

This legal guarantee applies where a product does not conform to the contract, is defective, or does not correspond to what was described at the time of purchase.

If you believe your product is defective or non-conforming, contact us at hello@facundoaguirre.com as soon as possible, with your order number and clear photos of the issue.

Depending on the situation and applicable law, you may be entitled to an appropriate remedy, such as repair, replacement, price reduction or refund.

15. Product availability

We make reasonable efforts to keep product availability accurate.

However, stock, availability or production capacity may change.

We reserve the right to discontinue a product, limit quantities or cancel an order if the product becomes unavailable.

If this happens after payment, we will contact you and refund the affected part of the order.

16. Website information

We make reasonable efforts to keep the information on this website accurate and up to date.

However, errors, omissions or temporary unavailability may occur.

We reserve the right to correct errors, inaccuracies or omissions at any time, including after an order has been placed, where permitted by law.

17. Third-party services and links

This website may include links to third-party websites or use third-party services, including payment providers, shipping providers, analytics tools, email tools or social media platforms.

We are not responsible for the content, accuracy, policies or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

18. Relationship with Shopify

This store is powered by Shopify, which enables us to provide the online store and checkout.

Any sale or purchase made through this website is made directly between you and Facundo Aguirre, trading as Fasu.

Shopify is not responsible for the products sold by us, the fulfilment of orders, returns, refunds, customer service, product defects or any other aspect of the sales relationship between you and us.

19. Privacy

Your personal data is processed in accordance with our Privacy Policy.

Because this website is powered by Shopify, certain personal data may also be processed by Shopify and other service providers to operate the store, process payments, prevent fraud and provide the checkout and related services.

Please read our Privacy Policy for more information.

20. Customer feedback, reviews and messages

If you send us feedback, reviews, comments, suggestions, images or other content, you confirm that you have the right to provide that content and that it does not infringe third-party rights.

We may use customer feedback or reviews to improve our products and services.

We will not use your name, image, personal content or identifiable testimonial for marketing purposes without your consent where such consent is required by law.

You must not submit unlawful, abusive, misleading, defamatory, obscene, infringing or malicious content.

21. Prohibited uses

You may use this website only for lawful purposes.

You must not:

  • violate any applicable law or regulation;
  • infringe our intellectual property rights or the rights of others;
  • attempt to copy, scrape, extract or reproduce website content without permission;
  • use automated systems, bots, crawlers, scrapers or AI agents to access, extract or reuse content without authorisation;
  • interfere with the security or operation of the website;
  • upload or transmit viruses, malware or harmful code;
  • attempt to gain unauthorised access to systems or accounts;
  • impersonate another person or provide false information;
  • use the website for fraudulent, abusive or malicious purposes.

We may restrict or block access to the website if we reasonably believe these Terms have been violated.

22. Disclaimer and limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms limits your mandatory consumer rights, your right of withdrawal, your legal guarantee rights or any other rights that cannot be excluded under applicable law.

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from the use of this website or from delays or events outside our reasonable control.

We do not guarantee that the website will be uninterrupted, error-free or free from technical issues.

23. Force majeure

We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control, including but not limited to postal disruptions, customs delays, strikes, transport incidents, natural events, technical failures, war, government restrictions, pandemics, supply issues or other force majeure events.

24. Termination or suspension of access

We may suspend or restrict access to the website if we reasonably believe that a user has violated these Terms, attempted fraud, abused the service, infringed intellectual property rights or interfered with the operation of the website.

Any provisions of these Terms that by their nature should survive termination will continue to apply, including intellectual property, payment obligations, limitation of liability, governing law and dispute provisions.

25. Changes to these Terms

We may update these Terms from time to time.

The updated version will be published on this page with a new “Last updated” date.

The Terms applicable to your order are the Terms in force at the time your order is placed, unless a change is required by law.

26. Governing law

These Terms and any purchase made through this website are governed by Belgian law.

If you are a consumer residing outside Belgium, this does not deprive you of the mandatory consumer protection rights that apply in your country of residence.

27. Complaints and dispute resolution

If you have a question, concern or complaint, please contact us first at: hello@facundoaguirre.com

We will try to resolve the matter amicably.

The European Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

You may seek information about consumer redress options through the relevant consumer protection bodies in your country.

28. Contact information

Questions about these Terms of Service should be sent to: hello@facundoaguirre.com

Facundo Aguirre
Trading as Fasu
Rue Gustave Defnet 20 Box 2
1060 Saint-Gilles
Belgium
Business number: 1012.161.643
VAT number: BE1012161643