Refund policy
Last updated: 17 July 2026
This Returns & Refund Policy applies to orders placed through facundoaguirre.com, trading as Fasu.
Seller information
Facundo Aguirre
Independent artist / sole trader
Trading as Fasu
Business number: 1012.161.643
VAT number: BE1012161643
Rue Gustave Defnet 20 Box 2
1060 Saint-Gilles
Belgium
Contact: hello@facundoaguirre.com
Right of withdrawal
If you are a consumer purchasing online, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
The withdrawal period ends 14 days after the day on which you, or a person designated by you other than the carrier, physically receives the goods.
To exercise your right of withdrawal, you must inform us clearly before the end of the 14-day period.
You can contact us by email at: hello@facundoaguirre.com
You may use the withdrawal form provided on our website, but this is not mandatory. Any clear written statement by email is sufficient.
Return deadline
After notifying us that you wish to withdraw from your purchase, you must send the goods back without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.
Return conditions
Returned items must be:
- in their original condition;
- unused and undamaged;
- returned with any certificate or accompanying document, if included;
- returned in protective packaging suitable for flat fine art prints.
Please do not return prints without contacting us first.
Returns sent without prior notice may be difficult to identify and may delay your refund.
You are responsible for handling the product with care. If the returned item has lost value due to handling beyond what is necessary to inspect its nature and characteristics, we may reduce the refund accordingly, where permitted by law.
Return shipping costs
For returns due to a change of mind, the customer is responsible for return shipping costs.
If the return falls under the legal right of withdrawal, we refund the product price and the least expensive standard delivery cost offered at checkout, excluding any extra cost for express, tracked, courier, premium or upgraded shipping options.
If your order was shipped using free pickup point delivery, no original shipping cost was paid by you and therefore no outbound shipping cost will be refunded.
If you chose a shipping method more expensive than the least expensive standard delivery method offered at checkout, we will only refund the cost of the least expensive standard delivery method.
Local duties, import taxes or handling fees paid to authorities or carriers outside the EU are not collected by us and cannot be refunded by us.
How to return an item
To request a return, email us at: hello@facundoaguirre.com
Please include:
- your order number;
- your full name;
- the item you wish to return;
- the reason for return, if you wish to provide it.
We will then confirm the return instructions.
You are responsible for packing the print securely for return shipping. We recommend using a tracked shipping method and keeping proof of postage.
Refunds
Once we receive the returned item, we will inspect it.
If the return is accepted, we will refund the eligible amount using the original payment method, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until you provide proof that you have sent them back.
Refunds are usually processed within 14 days after receiving the returned goods or receiving valid proof of return shipment.
Please note that your bank, card issuer or payment provider may need additional time to process and display the refund.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, at: hello@facundoaguirre.com
Please include:
- your order number;
- photos of the outer packaging;
- photos of the inner packaging;
- photos of the shipping label;
- photos of the damaged, defective or incorrect item.
This information helps us assess the situation and, where possible, open a claim with the carrier.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund, price reduction or another remedy depending on the situation and applicable law.
The 48-hour request for shipping damage does not limit your statutory rights or the legal guarantee of conformity.
Uncollected parcels and incorrect addresses
If an order is returned to us because it was not collected from a pickup point, because delivery was refused, or because the delivery address or contact details provided were incorrect or incomplete, we will contact you to arrange a solution.
Additional shipping costs may apply if the order needs to be shipped again.
If a refund is requested in this situation, we may deduct any non-recoverable shipping or return costs from the refund, where permitted by law.
Legal guarantee of conformity
Nothing in this policy limits your statutory consumer rights.
If you are a consumer, you benefit from the legal guarantee of conformity applicable to consumer goods under Belgian and EU law. This legal guarantee applies where a product does not conform to the contract, is defective, or does not correspond to what was described at the time of purchase.
If you believe your product is defective or non-conforming, please contact us at hello@facundoaguirre.com as soon as possible, with your order number and clear photos of the issue.
Depending on the situation and applicable law, you may be entitled to an appropriate remedy, such as repair, replacement, price reduction or refund.
Items that cannot be returned
We do not accept returns for:
- items damaged due to improper handling after delivery;
- items returned without suitable protective packaging and damaged during return shipping;
- personalised or custom-made items, if clearly sold as personalised or custom-made;
- digital products, if offered, once access or download has started, where legally applicable.
Standard open edition prints are not considered personalised simply because they are hand-signed or shipped with a certificate, unless explicitly stated otherwise on the product page.
Exchanges
We do not offer automatic exchanges.
If you wish to change format or artwork, please contact us. The original order may need to be returned and a new order placed.
Withdrawal form
You can find our withdrawal form here: Withdrawal Form.
Contact
For any return or refund request, contact: hello@facundoaguirre.com