Shipping policy
Last updated: 17 July 2026
This Shipping Policy applies to orders placed through facundoaguirre.com, trading as Fasu.
Seller information
Facundo Aguirre
Independent artist / sole trader
Trading as Fasu
Business number: 1012.161.643
VAT number: BE1012161643
Rue Gustave Defnet 20 Box 2
1060 Saint-Gilles
Belgium
Contact: hello@facundoaguirre.com
Products shipped
We sell fine art prints on paper, available in selected formats such as A5, A4 and A3.
Unless otherwise stated on the product page, prints are open edition, unframed, hand-signed and shipped with a certificate where stated.
All prints are prepared and shipped from Belgium by Fasu.
Order preparation
For always-available collections, including the Brussels collection, orders are usually prepared within 3 to 7 business days, unless otherwise stated on the product page.
Some products may occasionally be offered as limited drops, pre-orders or special releases. In those cases, the estimated preparation and shipping dates will be stated on the product page or communicated during the launch.
During busy periods, preparation may take slightly longer. If there is a significant delay, we will contact you by email.
Free pickup point delivery
For selected European countries, we offer free pickup point delivery.
If you choose this option, we will contact you after your order to confirm the most convenient pickup point before shipping.
Please make sure your email address and phone number, if provided, are correct. If we cannot reach you to confirm the pickup point, dispatch may be delayed.
Pickup point delivery may be available in countries such as Belgium, France, Netherlands, Luxembourg, Germany, Austria, Spain, Portugal, Italy and Poland, depending on carrier availability at the time of shipping.
Shipping methods and delivery estimates
Shipping options are shown at checkout depending on the destination country.
Estimated delivery times are calculated after the order has been prepared and handed over to the carrier. Preparation time is not included in the delivery estimates below.
Delivery times are estimates only. They may vary due to customs checks, carrier delays, local postal services, public holidays, weather conditions, strikes or other circumstances outside our control.
Belgium
- Free pickup point delivery: 3–5 business days
- Home delivery: 1–3 business days
France, Netherlands and Luxembourg
- Free pickup point delivery: 3–5 business days
- Home delivery: 3–6 business days
Germany and Austria
- Free pickup point delivery: 5–7 business days
- Home delivery: 5–8 business days
Spain, Portugal and Italy
- Free pickup point delivery: 5–8 business days
- Home delivery: 8–12 business days
Poland
- Free pickup point delivery: 6–9 business days
- Home delivery: 6–10 business days
Rest of the European Union
- Standard home delivery: 5–10 business days
- Tracked home delivery: 4–8 business days
Europe non-EU
This may include Switzerland, Norway, Serbia, Turkey, Iceland, Andorra and other eligible European non-EU destinations.
- Standard home delivery: 7–14 business days
- Tracked home delivery: 5–10 business days
Mediterranean / MENA
This may include eligible destinations such as Morocco, Algeria, Tunisia, Egypt, Israel and Jordan.
- Standard home delivery: 7–15 business days
- Tracked home delivery: 4–10 business days
North America
United States and Canada.
- Standard home delivery: 7–15 business days
- Tracked home delivery: 5–10 business days
Japan, South Korea, Hong Kong and Taiwan
- Standard home delivery: 10–20 business days
- Tracked home delivery: 8–15 business days
Rest of World
- Standard home delivery: 10–20 business days
- Tracked home delivery: 7–15 business days
If no shipping option is available at checkout for your country or region, this means we do not currently ship to that destination through the online store.
Tracking
When tracking is available for the selected shipping method, tracking information will be provided by email after the order has been shipped.
Standard postal services may have limited or unavailable tracking depending on the destination country.
Pickup point collection
If you choose pickup point delivery, you are responsible for collecting the parcel within the timeframe provided by the carrier or pickup point.
If a parcel is returned to us because it was not collected in time, we will contact you to arrange a solution. Additional shipping costs may apply if the order needs to be shipped again.
Customs, duties and import taxes
For orders outside the EU, including the United States, local duties, import taxes or handling fees may apply upon delivery. These charges are not included in our product prices or shipping rates and are the responsibility of the recipient.
We are not responsible for customs delays, import procedures or local charges applied by the destination country.
Local duties, import taxes or handling fees paid to authorities or carriers outside the EU are not collected by us and cannot be refunded by us.
The value declared for customs purposes will reflect the actual purchase price of the product.
Incorrect or incomplete address
Please make sure your shipping address and contact details are complete and correct before placing your order.
If an order is returned to us due to an incorrect, incomplete, refused or undeliverable address, or because the parcel was not collected from a pickup point in time, we may ask you to pay the shipping cost for resending the order.
If the order cannot be resent, we may refund the product price after deducting non-recoverable shipping or return costs, where permitted by law.
Lost or delayed orders
If your order appears to be significantly delayed, please contact us at hello@facundoaguirre.com.
We will help you check the tracking information where available and, if possible, open a claim with the carrier.
If an order is confirmed lost by the carrier, we will assess the situation and offer an appropriate solution depending on the shipping method, destination and applicable law.
Damaged orders
We prepare each print in reinforced flat packaging to help prevent bending.
If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, at hello@facundoaguirre.com.
Please include:
- your order number;
- photos of the outer packaging;
- photos of the inner packaging;
- photos of the shipping label;
- photos of the damaged print.
This information helps us assess the situation and, where possible, open a claim with the carrier.
The 48-hour request for shipping damage does not limit your statutory rights or the legal guarantee of conformity.
Delivery and risk
For consumer purchases, the risk of loss or damage passes to you when you, or a person designated by you other than the carrier, physically receive the goods.
If you choose pickup point delivery, the order is considered delivered when it is collected from the pickup point by you or by a person authorised by you.
If you arrange your own carrier independently and this option was not offered by us, risk may pass according to applicable law when the goods are handed over to that carrier.
Contact
For any shipping questions, contact us at: hello@facundoaguirre.com